A few months ago, after returning from SXSW I submitted their post-conference feedback form. While I had a great experience, the one thing I encouraged them to work on was getting the wifi better straightened out next year.
Tonight in my email inbox, I received the following note from Hugh:
Hey . . this is Hugh Forrest from the South by Southwest (SXSW) Interactive Festival in Austin.
I have been spending a lot of time during the last few months reading feedback response from this year’s event.
To this end . . I wanted to thank you for the post-event feedback — getting feedback such as yours helps us to continue to improve the event.
And, wanted to take a second to respond to one of your comments
I ended up having to use my Verizon EVDO connection for the web connection. I know you had plenty of pipe from UT, but the the DNS server was terrible.
Yes, massive problems with the Wi-Fi at the Austin Convention Center. On the one hand, my understanding is that the number of users in a relatively small location would tax even the most sophisticated of wireless setups. On the other hand . . . just have to find a better solution for 2008. And, we are working on this. Only correction in regards to your comment is hat the pipe was not coming from UT, but from the Austin Convention Center.
Also . . not sure if you saw this, but we catalogued a lot of the complaints (err, constructive criticism!) about the event on a recent post on the SXSW Interactive website. See http://2007.sxsw.com/community_blog/?p=97
Thanks again for your feedback about the event . . and I hope to see you back at the Austin Convention Center next spring!
I was already planning on going and covering the event for Read/WriteWeb again next year. However, notes like this (which obviously wasn’t just a mass email) leave me with an even better feeling about SXSW. Great service and amazing conference!